CapeSoft Support

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Support Options

At CapeSoft we pride ourselves on delivering a high level of support with our products. There are a number of ways which you can get support from us, and these are listed below.

Please note, that while much of our support is free, we do reserve the right to charge for support if we feel that it is necessary. We will let you know beforehand though if any support is chargeable.

Sometimes no amount of support will help, and for this reason we have a very forgiving refund policy.

You can get support from us using one of the following methods;

Most Recommended: Post a note to one of our public forums. We recommend this because email often gets caught in spam filters, so you may not get our replies.
Enter details of your support request on our website form and click on the Send button.
Send us an email to . Try and include as much information as possible, including screen shots where appropriate. The more information you give us the easier it is for us to help you. NB: You must include product version numbers (for Clarion and the Capesoft accessory) you are using. Note: If we have not replied to your email within one business day, our replies to you could be bouncing. Check the forum to see if your name appears there.